Refund Policy
Refund and service review policy.
Last updated: October 14, 2026
This page explains how Nexora Solution handles refunds for software subscriptions, and how refund requests are reviewed for business services, setup work and custom development.
Free trial
You can try Nexora free without a credit card. If you do not choose a paid plan, you are not charged, so there is nothing to refund.
Software subscriptions
If you are not satisfied with a paid Nexora subscription, you can ask for a full refund within 14 days of the charge, whether it is your first payment or a renewal. Send the request to our support email or WhatsApp number with the email on your account. Approved refunds are returned to the original payment method, and they usually appear within 5 to 10 business days, depending on your bank or payment provider. After 14 days, charges for the current billing period are not refunded, but you can cancel at any time and your plan simply will not renew. Cancelling stops future charges and your plan stays active until the end of the period you paid for.
How to cancel
You can cancel a subscription before its next renewal date by contacting us by email or WhatsApp, or from your account billing settings where that option is available. We confirm the cancellation and the date your plan ends.
Online payments
If you paid online through our payment provider, which may act as the merchant of record, the refund is issued to the same card or method you used. For local payments, such as bank transfer, JazzCash or Easypaisa, refunds are returned to the account that sent the payment.
Business services
Business services are quoted and invoiced separately from software subscriptions. Payments may include setup, staffing, consultation, managed support or custom work. Refund eligibility depends on whether work has started, scope has been approved or resources have been assigned.
Custom development
Custom development, implementation, migration and one-time setup work may be non-refundable once approved work has started. Any exception will be reviewed case by case.
How to request a review
Contact Nexora on WhatsApp (03194329754) or email (info@nexorasolution.online) with your business name, payment details, service name and reason for review. Nexora will respond with next steps.
Need help?
WhatsApp Nexora at 03194329754 or use the contact page to request a billing or service review.
Contact Nexora